Return policy

RETURN POLICY

I. GENERAL PROVISIONS

1. The seller is responsible for defects that the sold item has when it is taken over by the buyer. .

2. Ownership of the purchased item passes to the buyer at the moment of payment of the purchase price for the goods.

3. After receiving the goods, the buyer is obliged to check their quantity, quality and packaging and immediately (without unnecessary delay) notify the seller of any deficiencies. (§599 of the Civil Code)

4. The warranty applies only to the product listed on the delivery note and invoice and covers all defects detected during the warranty period caused by a material defect, faulty construction, or faulty processing. The warranty applies to hidden defects on the subject of delivery, but does not apply to defects caused by unprofessional handling or unprofessional intervention on the goods after they have been handed over to the buyer or his representative. Subsequent damage to the surface of the delivery item by scratching, etc. is not considered a hidden defect. (§ 619 of the Civil Code)

5. Upon acquisition of ownership, the risk of accidental destruction, destruction and damage to the item passes to the buyer.

6. Claims can only be made on goods that were purchased from the seller and that are owned by the consumer.

II. DEADLINES FOR CLAIMS

1. The warranty for the goods is 24 months. Warranty periods start from the date of receipt of the goods by the buyer (Section 621 of the Civil Code, hereinafter referred to as "CPC")

2. Rights from liability for defects must be exercised by the buyer within the warranty period, otherwise these rights expire.

3. The buyer is obliged to file a claim with the seller without delay, immediately after discovering the defect.

III. LOSS OF RIGHT TO WARRANTY CLAIMS

1. Claims arising from the guarantee expire if the goods were:

• damaged by the consumer's transport,

• mechanically damaged by unprofessional handling or poor storage after receiving the goods,

• damaged by unprofessional intervention in its construction,

• degraded by excessive use or was used for a purpose other than its normal use

2. Defects caused by a natural disaster are also excluded from liability for defects.

IV. PLACE OF COMPLAINT APPLICATION

1. Obvious defects must be complained about immediately at the seller's headquarters, 4CARS s.r.o. Rozvojová 2/2343, 040 01 Košice (complaint location) by presenting proof of purchase and payment for the goods. (§18 paragraph 1 of the Act on Consumer Protection, hereinafter referred to as "ZOS")

2. The seller is obliged to handle the complaint immediately and in justified cases within 30 days from the application of the complaint § 18 par. 4 ZOS cit: "If the consumer makes a complaint, the seller or an employee authorized by him or a designated person is obliged to inform the consumer about his rights according to the general regulation. Based on the consumer's decision, which of these rights the consumer applies, he is obliged to determine the method of processing the complaint according to § 2 letter m) immediately, in complex cases no later than 30 working days from the day the claim is made, in justified cases, especially if a complex technical evaluation of the condition of the product or service is required, no later than 30 days from the day the claim is made. After determining the method of processing the claim, the claim is processed immediately, in justified cases, the claim can be processed later; however, processing of the claim may not take longer than 30 days from the date of application of the claim. After the expiry of the deadline for processing the complaint, the consumer has the right to withdraw from the contract or has the right to exchange the product for a new product."

3. The handling of the complaint may not take longer than 30 days (§ 18, paragraph 4 ZOS).

4. The buyer sends or delivers the claimed goods together with the completed claim form to the claim point for the purpose of assessing the validity of the claim, unless the seller decides to assess the validity of the claim differently.

5. The complaint does not apply to natural aging and normal wear and tear of the product.

6. The day of the claim's delivery to the seller is considered the day of application. If it is not possible to deliver the confirmation immediately, it must be delivered without undue delay, but at the latest together with a document on the processing of the complaint. Confirmation of the processing of the claim will be sent in writing.

V. INCREDIBLE DEFECTS

1. If it is a defect that cannot be removed and which prevents the item from being properly used as a defect-free item, the buyer has the right to exchange the item or withdraw from the purchase contract.

2. If it is an irreparable defect where the item can be used, the buyer has the right to a reasonable discount on the price of the goods. When determining the amount of a reasonable discount, the nature of the defect, the degree and manner of wear and tear of the item, the length of use of the item and the possibility of its further use are taken into account.

VI. FINAL PROVISIONS 

1. A complaint is considered settled if the complaint procedure ends with the delivery of the claimed goods, its exchange or return of the purchase price of the goods, a written invitation to take over performance or its justified rejection. A complaint is considered completed if the complaint procedure ends with the delivery of the claimed goods (its replacement, repair), refund of the purchase price of the goods, provision of an adequate discount or justified rejection. The consumer is informed about the outcome of the complaint procedure within the statutory period.